AIOnCalls Documentation — step-by-step guides for setting up your AI Voice Agent and AI Chatbot, connecting CRMs, and configuring webhook authentication.

Documentation

Everything You Need to Go Live

Step-by-step setup guides for your AI Voice Agent and AI Chatbot — connecting a phone number, picking a voice, training your agent, and wiring up your CRM. For no-code tool connections, see Integrations; for the raw REST API, see the API reference.

Getting Started

AIOnCalls covers two products from one account — the AI Voice Agent (AIOnCalls, for phone calls) and the AI Chatbot (AIonChats, for WhatsApp, Messenger, Instagram, and website chat). Pick the one that matches how your customers reach you first; most teams set up both.

Create your account
Choose a plan on Pricing and complete signup — every plan includes access to the AI Voice Agent, and chatbot access on qualifying tiers.
Choose your product
Set up AIOnCalls (voice) at Setting Up Your Voice Agent, or AIonChats (chat) at Setting Up AIonChats — or both.
Connect your business systems
Link your CRM, calendar, and workflow tools so every conversation updates your existing stack automatically — see Connecting Your CRM.
Setting Up Your AI Voice Agent

A working AI voice agent needs a phone number, a voice, and a knowledge base. None of these require code — every step below is configured from your dashboard.

Connect a phone number
Bring your own number through Twilio or Telnyx — AIOnCalls doesn't sell or provision numbers, so you keep full ownership and portability.
Pick a voice and persona
Preview and choose a voice from ElevenLabs, Cartesia, Deepgram Aura, Murf, Sarvam AI, or Inworld before going live.
Train the agent
Use the AI-generated agent setup or a prompt template to define what your agent knows and how it should handle calls — speech-to-text is auto-selected per language from Deepgram, Google, or Sarvam AI for accuracy.
Connect your CRM and calendar
Sync lead and call data automatically — see Connecting Your CRM.
Test and go live
Place a test call from your dashboard, confirm the agent handles it as expected, then activate the number for real inbound and outbound calling.
Setting Up AIonChats

AIonChats deploys the same AI chatbot agent across every channel your customers already message you on — from one shared knowledge base and one dashboard.

Choose your language model
All OpenAI GPT models are accessible per chatbot — pick the model that fits your latency, cost, and reasoning needs.
Connect your channels
Upload your knowledge base
Add documents, FAQs, and policies so the chatbot answers from your real content instead of generic responses.
Customize and deploy
Set branding, choose popup or inline embed, and go live on each connected channel.
Connecting Your CRM

Every call and chat conversation can automatically create contacts, update lead stages, book calendar time, and sync data back to the tools your team already runs on.

Native CRM connection
Connect directly to Salesforce, HubSpot, or Zoho CRM from your dashboard — no code required.
Calendar booking
Connect Google Calendar to let your AI voice agent book real appointment slots during a call.
Everything else, via Zapier, Make, or n8n
For any other CRM or tool — Pipedrive, Freshsales, Microsoft Dynamics, Monday CRM, and 2,000+ more — connect through Zapier, Make, or n8n using the Webhook action.
Authentication & API Keys

Direct API access (for developers building custom integrations, not using no-code tools) is authenticated with scoped API keys.

Generate a key
Issue a scoped API key from the self-serve developer portal — read-only for usage data, or full access to trigger calls and manage agents.
Authenticate requests
Pass your key on every request. Full field names and request/response schemas are provided in your developer portal once API access is enabled on your plan.
Full endpoint reference: see the API documentation.
Webhooks & Events

Register a webhook endpoint to receive real-time call events as they happen, instead of polling the API for status.

Register your endpoint
Add your webhook URL from the developer portal.
Receive events
Your endpoint receives call.initiated, call.answered, call.completed, call.failed, call.no-answer, and call.busy events as a call progresses.

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